Frequently Asked Questions
All your questions about 8t888 answered here
Deposits, withdrawals, bonuses, sports betting, and customer support — find detailed answers to any question all on this one page.
Welcome to 8t888! This FAQ page is designed to help Bangladeshi players resolve common questions easily. From depositing money to claiming bonuses, the withdrawal process, cricket betting, and customer service — answers to all topics are laid out below. If you can't find what you're looking for, contact us directly via live chat or email.
Detailed Q&A
Click on each section and find the answer to your question.
How to make a deposit
In most cases, deposits are reflected in your account within a few minutes. If your balance hasn't updated after 15–20 minutes, contact our live chat with your transaction ID and the time of deposit on hand. The 8t888 support team will verify and resolve the issue promptly. Make sure you sent the deposit to the correct 8t888 account number.
8t888 does not charge any deposit fees on its end. However, your bKash, Nagad, or Rocket account's own send-money charges may apply, as set by the mobile banking operator. You can check those in the help section of your mobile banking app. The minimum deposit amount at 8t888 is ৳200.
Log in to 8t888 and go to the deposit section, then select bKash. Send money from your bKash app to the 8t888 bKash number shown on screen. Enter the amount and reference number correctly. Once the transaction is complete, confirm it on the 8t888 portal. Your gaming balance will be topped up shortly after.
Yes, the steps for depositing with Nagad are almost the same. Select Nagad in the 8t888 cashier, send the amount from your Nagad app to the number shown, and confirm on the portal. The minimum amount is ৳200 and the deposit process usually completes within a few minutes. If you run into any issues, share your transaction ID in live chat.
Customer support
8t888 customer support is available 7 days a week, 24 hours a day. The support team is active even on holidays and at night. You can reach them at any time via live chat or email, according to Bangladesh Standard Time (BST, UTC+6).
8t888 has two support channels. The first is live chat — instant access from any page on the site. The second is email: [email protected] — best for detailed questions or sending documents. Both channels are available in Bengali and English.
To get a faster resolution, have the following information ready: your 8t888 user ID or registered number, a detailed description of the issue, your transaction ID and amount if applicable, and the time the issue occurred. Providing these details will help the support team resolve your problem much more quickly.
The 8t888 support team provides service in both Bengali and English. Bengali support is available with Bangladeshi players in mind, so you can comfortably describe your issue in your native language. Both live chat and email are available in Bengali.
Withdrawal questions
Yes, for security reasons 8t888 only processes withdrawals to bKash, Nagad, or Rocket wallets registered in your own name. Withdrawal requests to someone else's wallet or an account under a different name may be rejected. This is to protect your account and your funds.
Withdrawals at 8t888 are generally completed within 15 minutes to 2 hours. If you haven't received the funds within that time, first check whether your withdrawal status shows as "Pending" or "Processing". If it has been pending for a long time, let us know via live chat. Occasionally, additional verification may be needed, which can take a little longer.
To withdraw winnings from a bonus, you must first meet the wagering requirement. For example, if you receive a ৳2,000 bonus, you need to place bets totalling 15 times that amount, which is ৳30,000. Once the requirement is met, your winnings become withdrawable and you can easily transfer them to your preferred wallet.
The minimum withdrawal amount at 8t888 is ৳800. Withdrawal requests below this amount will not be processed. This minimum applies equally to all three methods — bKash, Nagad, and Rocket. Once your withdrawal is successful, the funds will reach your wallet within the set timeframe.
Welcome bonus
When you open a new account at 8t888 and make your first deposit, you will automatically receive a 200% bonus of up to ৳20,000. Example: deposit ৳1,000 and get a ৳2,000 bonus, giving you a total balance of ৳3,000. Or deposit ৳22,000 and receive the maximum ৳20,000 bonus, for a total of ৳42,000. In most cases no separate code is needed to claim the bonus — just select the bonus offer at the time of deposit.
Yes, in some cases there is an option to cancel a bonus. However, cancelling a bonus will also void any winnings earned from it. To request a bonus cancellation, contact the support team via live chat before the wagering requirement has been completed. Once wagering is fulfilled, the bonus becomes permanent.
At 8t888, the wagering requirement is calculated only on the bonus amount, not on the original deposit. The bonus must be wagered 15 times. Example: if you receive a ৳2,000 bonus, you must place ৳2,000 × 15 = ৳30,000 in bets before the bonus becomes withdrawable. Every bet placed on any game counts toward this requirement.
The welcome bonus has a set validity period within which the wagering requirement must be met. If the requirement is not fulfilled before the bonus expires, the bonus and any related winnings may be forfeited. For the specific validity period, check the bonus section or the terms and conditions page.
No, the welcome bonus applies only once per player. Attempting to claim it multiple times by opening multiple accounts using the same device, wallet number, or identity may result in those accounts being suspended. 8t888 gives every player an equal opportunity under its fair play policy.
Cricket & sports betting
Yes, 8t888 has live in-play betting. You can place bets even after a match has started, and the odds update in real time based on how the game is unfolding. Many experienced bettors prefer this option because it lets them watch how a team is performing before making a decision.
8t888 offers betting on BPL, the T20 World Cup, IPL, and various other international cricket tournaments. You can also bet on Bangladesh Tigers matches — for example, in a Bangladesh vs India match you can choose from markets like match winner, top batter, or total runs.
If a match is cancelled or ends with no result due to rain or any other reason, the stake for that bet is generally returned (void/refund policy). However, the settlement rules for in-play markets and other markets before the match ends are detailed in the terms and conditions of the betting section. If in doubt, ask the support team.
8t888 offers several popular cricket markets: Match Winner (which team will win), Top Batter (who will score the most runs), Total Runs (over/under), Runs Before First Wicket, Man of the Match, and Innings Score Range. Each market comes with clear rules.
Reading decimal odds is straightforward. If the odds are 2.50 and you bet ৳100, you will receive ৳100 × 2.50 = ৳250 if you win (which includes your original ৳100). That means your profit is ৳150. The higher the odds, the lower the chance of winning, but the greater the reward if you do. Odds below 1.0 are not possible.
Have more questions?
If you didn't find the answer on this page, speak directly with our support team — get instant help via live chat, or send us an email for more details.
Available 7 days a week, 24 hours a day — support in Bengali and English.